Introduction

This Privacy Policy describes how Shree Ram Technologies and its affiliates (collectively “Shree Ram Technologies”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website [aresta.in] (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India. Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms. You also agree to be governed by the laws of India, including those related to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

This may include information such as your name, date of birth, address, phone number, email ID, and documents shared as proof of identity/address.

With your consent, we may also collect sensitive personal data such as bank account details, card details, or biometric data like facial features—only as required for specific features on the Platform and in accordance with applicable laws.

You always have the option to not provide information by choosing not to use a particular service or feature.

We may also track your behavior, preferences, and other inputs on the Platform, which are compiled and analyzed on an aggregated basis.

We collect information related to your transactions on the Platform and those on third-party business partner platforms. If data is collected directly by such partners, their privacy policies will apply.

Security Alerts

If you receive emails or calls requesting personal data like banking PINs or passwords, do not provide such information.

Report such incidents immediately to law enforcement.

Usage of Information

We use your personal data to:

  • Provide requested services
  • Fulfill orders with sellers and partners
  • Enhance customer experience
  • Resolve disputes and troubleshoot problems
  • Inform you about offers, products, and services
  • Customize your experience
  • Prevent fraud and illegal activity
  • Enforce our policies
  • Conduct market research and analysis

You can opt out of marketing uses by following the opt-out process provided.

Sharing of Information

We may share your personal data with:

  • Our group and affiliate entities
  • Sellers, business partners, and third-party service providers (logistics, payment systems, reward programs, etc.)

These disclosures are made to:

  • Provide services
  • Comply with legal obligations
  • Enforce agreements
  • Facilitate marketing and advertising
  • Investigate fraud or illegal activity

We may disclose your data to law enforcement if required by legal orders or if necessary to protect rights, safety, or prevent violations of our policies.

Security Precautions

We adopt reasonable security measures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

Whenever you access your account or we possess your data, we follow internal guidelines and use secure servers to protect it.

However, data transmission over the internet cannot be guaranteed to be 100% secure. By using our Platform, you accept these inherent risks and are responsible for safeguarding your login credentials.

Data Deletion and Retention

You can delete your account through your profile settings or by contacting us directly.

However, if there are pending issues such as grievances or deliveries, we may delay or refuse deletion.

Once deleted, all associated information will be lost.

We retain data only as long as necessary for the purpose it was collected or as per applicable laws.

Even after deletion, anonymized data may be retained for research and analytics.

Your Rights

You may access, update, and correct your personal data using the tools provided on the Platform.

Consent

By using our Platform or providing your data, you consent to its collection, use, storage, and sharing in line with this Privacy Policy.

If you share someone else’s data, you confirm that you have the authority to do so.

You agree that we and our partners may contact you via SMS, messaging apps, calls, or email for service-related purposes.

You can withdraw your consent at any time by writing to our Grievance Officer. Please mention “Withdrawal of consent for processing personal data” in your subject line.

Note: Withdrawal of consent will apply going forward and may affect your access to services that depend on the data.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices.

We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws